Most consultancies talk about European regulation. NEXOS lives inside it.
The engagement is the sustained European operational presence of the manufacturer in the European market. This page describes what it includes, how it is structured, and how it begins.
A foreign manufacturer entering the European market for fuelling equipment passes through certification — and is then left with everything that comes after. Customer questions in Dutch or German. Operator incidents at sites in three countries. Inspector visits that require fluent operational vocabulary. Regulatory developments that arrive in technical journals and Commission consultations. These do not stop with the certificate.
Most arrangements that manufacturers put in place to handle this are partial. A distributor for commercial matters. A consultant on retainer for major regulatory questions. Engineering support from headquarters routed through email and time zones. Each arrangement addresses a slice of the operation; none addresses the relationship.
The cost of partial arrangements becomes visible in year two or three of European market presence. Customers begin to expect a European interlocutor who answers in the local language. Authorities begin to expect a known counterpart. Regulatory developments that should have been flagged early become urgent. The arrangement that worked initially no longer holds the position together.
The European operations partner role exists to be that holding-together. Not the certifier, not the consultant, not the distributor. The structural European presence of the manufacturer — sustained for as long as the equipment is in the market.
A registered European address in Arnhem appears on the manufacturer's product documentation. European customer enquiries, operator incidents, and authority correspondence reach NEXOS first.
The headquarters receives synthesised, routed correspondence with operational context — not raw inbound traffic from across the European market.
NEXOS handles inbound communication from European customers and operators in Dutch, English or German, depending on the customer's working language. Acknowledgement is within one business day. Substantive response within five business days for matters not requiring manufacturer input.
European-side communications are handled to the response-time standard the market expects; matters requiring headquarters input arrive with operational context already attached.
NEXOS translates technical questions and incident reports from European-side operational vocabulary into the format the manufacturer's technical team uses. The same operation runs in reverse — the manufacturer's technical response is translated back into European operator vocabulary.
Technical conversations across the time zone and language boundary become operational and accurate, not generic.
NEXOS holds direct contact with Dutch, Belgian and German inspectorates, certifying authorities and operator-side regulators, in the local language. Inspector visits are prepared and attended. Regulatory clarifications are obtained and documented.
Authority interactions happen with fluent operational vocabulary; the manufacturer's name carries with it a known, accountable European counterpart.
The engagement runs on IPMA-D project management: planned milestones, structured workstreams, accountable workstream ownership, weekly internal review, monthly external reporting.
The engagement runs on a schedule, not on ad-hoc availability; decisions are documented; progress is visible.
NEXOS continuously monitors CE, PED, ATEX and adjacent European directives that affect the manufacturer's product. Changes are detected at consultation stage. Implications are interpreted. Recommended actions are documented before the manufacturer would otherwise be aware.
Regulatory exposure is managed forward, not handled reactively when a customer or inspector flags an issue.
NEXOS coordinates CE, PED and ATEX certification through accredited European notified bodies. The notified body is selected per directive scope and product category. NEXOS holds no exclusive arrangement with any single body. Selection is made on the merits of each engagement.
Certification work proceeds without being routed through a single notified body's commercial bottleneck; the manufacturer gets the body best suited to the product.
Where European regulation requires a formal Authorized Representative, an accredited notified body in the NEXOS network fills that role. NEXOS coordinates the appointment, holds the documentation, and acts as the operational interface. The formal AR role itself stays with the accredited body.
The formal AR obligation is satisfied through a properly-accredited body, while operational coordination remains with NEXOS.
NEXOS delivers the Operations Letter to the manufacturer's headquarters on the second working day of every month. It is structured by workstream: customer-side activity, authority-side activity, regulatory monitoring summary, recommended actions, anticipated next thirty days.
A predictable, structured operational read of the European market presence — month after month — with implications surfaced rather than buried in correspondence.
The engagement begins with an onboarding period of approximately four weeks. NEXOS reviews the manufacturer's regulatory dossier and integrates with the manufacturer's internal escalation paths. The European-side infrastructure is prepared — contact channels, authority relationships, network coordination. The onboarding is a one-time fee.
The engagement runs on a monthly retainer. The retainer is scoped to four parameters: volume of European customers, applicable directives, depth of reporting, and intensity of operational project management. It covers the nine deliverables described above as one operational relationship.
Activity beyond the standard engagement — physical inspection attendance, formal regulatory submissions, on-site customer meetings beyond NL/BE/DE — is invoiced at agreed rates. The Engagement Letter defines what is in-scope and what is not.
Minimum engagement is twelve months. Most engagements run multi-year. The engagement renews annually unless either party gives notice. The structure is designed for sustained operation, not for short-term transactions.
NEXOS does not publish standard rates. The scoping conversation is exploratory and free of charge; pricing is shared during or after it. The pricing is positioned for serious engagements with established manufacturers — not for the lowest-cost segment of the market.
The work scales through a network of specialists matched to the engagement. The network has two primary pillars.
NEXOS holds working contacts at LRQA, SGS and Bureau Veritas. These contacts support certification coordination and the construction of technical dossiers. NEXOS holds no exclusive arrangement with any notified body in the network.
A network of senior mechanical technicians with operational experience inside European hydrogen, LNG and CNG fuelling infrastructure. NEXOS draws on this network for technical input, design review, and equipment-specific interpretation of the manufacturer's product.
Additional capacity — legal counsel, inspection partners — is added per engagement where the work requires it.
Independence is a feature.
Established mid-to-large manufacturers of hydrogen, LNG and CNG fuelling equipment based in Asian markets — mainland China, Japan, South Korea, India and other markets with active European export programmes. The reader profile (serious investor-backed or established enterprises) matters more than the country. Small OEMs seeking only one-off CE certification at the lowest price are not the right fit.
The role NEXOS performs requires sustained presence. Onboarding, regulatory monitoring, customer relationship continuity, and authority recognition compound over time. Engagements shorter than twelve months would not develop the operational substance the structure depends on — and would not be fair to either party.
Dutch, English and German. English is the primary working language with the manufacturer's headquarters. Dutch and German are used for European authority and customer interaction in those countries. WeChat is available as a supplementary channel for Chinese-language headquarters. Substantive matters remain in English.
Compliance custodianship is one of the nine engagement deliverables. Regulatory changes are monitored continuously and flagged in the monthly NEXOS Operations Letter. Implications are interpreted and recommended actions documented for the manufacturer's decision. The engagement scope adapts within capability, rather than requiring contract amendment for each regulatory change. This is structurally provided for in the Engagement Letter.
If the engagement structure on this page matches the European presence the manufacturer is considering, the next step is a scoping conversation. The conversation is exploratory. The manufacturer brings the European context; NEXOS brings an operational read of what supporting it would require. There is no document, no obligation, and no price discussion until both parties decide to proceed.